Job seekers

Services for Individuals – what you can expect from us

  • Polite, professional and helpful staff who provide free, impartial and independent information, advice and guidance on all aspects of jobs, education and training, including self-employment in an informal, comfortable environment
  • All information you give us is treated in strictest confidence and is kept securely
  • Information held will not be passed to third parties without your permission
  • The opportunity to register with the service within 2 weeks of initial enquiry
  • One to one appointments with advisers that are confidential and tailored to meet clients’ needs
  • Clear, accurate and up to date information (available in a range of formats and languages upon request)
  • Up to date information on local and Merseyside-wide vacancies and the latest recruitment initiatives are available
  • Each client will have an individual Action Plan to help to achieve goals
  • Help with producing or updating a CV (first draft completed within 1 week of appointment)
  • Workshops to improve employability e.g. interview techniques and skills, filling in application forms, covering letters
  • Free use of Internet, fax, telephone and postage related to jobs or training
  • If information is not readily available, we will respond to your request within 3 working days
  • If we cannot provide suitable information or training we will identify other suitable alternatives and if requested make contact with that provider on your behalf

  • We will keep in contact with clients after they have registered to find out how we can best continue our support
  • Our services are delivered in line with the Matrix guidance standards

Services for Individuals – what we expect from you

  • To attend appointments on time, or to notify us if unable to attend
  • To keep in regular contact with your Adviser to maximise your opportunities, return phone calls or complete and return any feedback forms you may receive from Sefton@Work before and after finding employment
  • To provide us with complete and accurate information about your work experience and skills so that we can match you with the most suitable vacancies
  • To feed back to us the outcome of any applications or interviews and provide us with a completed “Confirmation of Employment or Training” form for our records
  • To adhere to our Acceptable Behaviour policy

Advice for jobseekers – effective job search

Contact your adviser via phone for an appointment.


Unfortunately, we are unable to advise you about your cv via email; however you can contact us by phone for an appointment with an Adviser, if you so wish.


Supported by Youth Employment Initiative &