Category: General JC+ Sector Based Work Academy & Guaranteed Job Interview for Inbound Call Customer Service Advisers

14th September 2020

Open Day Monday, 14 September 2020

Academy 15th-25th September



The Contact Company, Birkenhead


Provider or college


Sysco Threlfall Building, Trueman Street, Liverpool, L3 2BA



Sbwa / Job title


Inbound Customer Service Advisers (Call Centre) John Lewis & other campaigns



New Sector-based work academy

The Contact Company are recruiting customer services advisers for their Birkenhead site.

Sysco will train you in customer service before a guaranteed interview with The Contact Company.

Requirements Employment Specification

Applicants must be19+, Claiming out of work benefits. (Must have turned 19 before 31st August 2020)

Be customer focused

Must be computer literate (training delivered via Zoom) and have good internet access to complete the training

The ability to confidently navigate around different screens

Be well motivated with good attitude.

Good interpersonal skills (able to communicate at all levels)

Be available for duration of Sector Based Work Academy.

Employer will consider those with criminal convictions on an individual basis

Must have the correct ID documentation






The Contact Company currently follow the social distancing guidelines as outlined by the Government

Contracted weekly hours 35 – 40 hours

Between 7am & 10pm (some p/t hours may be available). Temporary to permanent roles

Rate of pay NMW 25+ £8.72 per hour

Under 25 -£8.21 per hour.

Venue and timings of Open Day This Open Day will be face to face. In line with the current guidelines we would request that attendees wear a mask. Their temperature will be taken on entering the building. Hand sanitizer and social distancing will in place at the venue.


Open Day to take place at


Sysco, Threlfall Building, Trueman Street, Liverpool L3 2BA


On Monday 14th September starting at 10am (sessions to be added in accordance with social distancing regulations)

The employer will be present at this session.


Open day requirements


Candidates must be able to provide right to work ID


Sbwa Content


10 day Pre Employment Training Covering Customer service & conflict management.

Guaranteed Job Interview on completion of Pre Employment Training.

Course length and hours of attendance


10 days Pre-employment training delivered virtually via ZOOM

from Tuesday 15th September 2020 – Friday 25th September 2020 - times TBC

Guaranteed Job Interview to take place on Friday 25th September

Interested? Please call 01519342610 for referral to the training provider. Or click this link and we'll call you Event Pilot

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Supported by Youth Employment Initiative &