Category: General Level 1 Principles of Customer Service – Online Course

29th June 2020

Level 1 Principles of Customer Service starting 29th June (eligibility: aged 19+ @31/08/19 in receipt of benefits)


What does the qualification cover?

Apply legislation, regulation and organisational procedures for customer service

Working in customer service

Create a good impression to customers

Deal with queries and requests

Who is it suitable for?

It will help boost learners’ career prospects by giving them the skills, knowledge and understanding that employers look for when working in Customer Service.

Roles this applies to:

Retail, Hospitality Services, Front of House, Business Administration, Contact Centres, Health and Social Care

If you are interested contact Training Employment Services to register on

t: 07909030474


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Supported by Youth Employment Initiative &