Category: General JC+ Sector Based Work Academy Inbound Customer Service Advisers (Call Centre) Birkenhead Sysco

JC+ Sector Based Work Academy Inbound Customer Service Advisers (Call Centre) Birkenhead Sysco

15th October 2020 23rd October 2020

Open Day 26th October , Liverpool City Centre




The Contact Company, Birkenhead


Provider or college


Sysco Threlfall Building, Trueman Street, Liverpool, L3 2BA
Sbwa / Job title


Inbound Customer Service Advisers (Call Centre) Argos, John Lewis, Iceland and River Island campaigns



New Sector-based work academy

The Contact Company are recruiting Inbound Customer Service Advisers for full, part time positions in their Birkenhead site.


Sysco will train you in customer service before a guaranteed interview with The Contact Company.

Customer Requirements Employment Specification

Applicants Must: -19+, Claiming out of work benefits. (Must have turned 19 before 31st August 2020)


Be customer focused

Must be computer literate (training delivered via Zoom) and have good internet access to complete the training

The ability to confidently navigate around different screens

Be well motivated with good attitude.

Good interpersonal skills (able to communicate at all levels)

Be available for duration of SBWA.

Employer will consider those with criminal convictions on an individual basis

Must have the correct ID documentation

  The Contact Company currently follow the social distancing guidelines as outlined by the Government
Contracted weekly hours 35 – 40 hours

Between 7am & 10pm (some p/t hours may be available). Temporary to permanent roles

Rate of Pay NMW 25+ £8.72 per hour

Under 25 -£8.21 per hour. Some campaigns attract higher wage



Venue and timings of Open Day

This Open Day will be face to face. In line with the current guidelines we would request that attendees wear a mask. Their temperature will be taken on entering the building. Hand sanitizer and social distancing will in place at the venue.


Open Day to take place at


Sysco, Threlfall Building, Trueman Street, Liverpool L3 2BA


On Monday 26th October times to be confirmed (sessions to be added in accordance with social distancing regulations)

Those successful will be invited to a Zoom meeting with the employer on Tuesday 27th October @ 09:30am to start the programme

Open day requirements Candidates must be able to provide right to work ID
Course length and hours of attendance


9 day’s Pre-employment training delivered virtually via ZOOM

from Tuesday 27th October 20 – Friday 6th November 20 - 09:30am – 11:30am (delivered via Zoom)


Guaranteed Job Interview to take place on Friday 6th November 2020 Times TBC During Pre Employment Training

Course content: 9 days PET Covering Customer service & conflict management.

Guaranteed Job Interview on completion of PET

Venue for sbwa



To be delivered virtually

Interested? Please call 01519342610 for referral. Or click the link and we'll call you Event Pilot

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Supported by Youth Employment Initiative &