Onboarding Team Memeber CN

About the role

Fletchers Solicitors are looking for an Onboarding Team Member – CN to join their growing team.

Salary: £22,932



Location: Southport/Hybrid
Office attendance expectation:

Initial period in the office
for training, followed by hybrid working.
Working hours: 35 hours – Monday to Saturday on a rota basis
(1 weekend work in 6 weeks)

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What the successful candidate looks like -

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They
will ensure that our clients are continually at the heart of everything we do
by being motivated and enthusiastic about providing excellent customer
service.  They will be responsible for onboarding clients by
providing step by step support to the clients during the initial sign-up
process.

Main Responsibilities:
* Communicating with clients daily, managing and developing
relationships with clients via phone and email.
* Developing and maintaining knowledge of claims process for
Medical Negligence.
* Understanding and discussing our funding and insurance
information.
* Communicate with our legal team where necessary to progress
cases.
* Make amendments to our sign up/ medical consent forms where
required.
* Building rapport with clients ensuring all accurate
information is taken and entered onto the Proclaim file management system.
* Monitoring own task list making sure all enquiries are
contacted daily to chase the client for instructions.
* ​Any
other ad-hoc duties as requested by your Team Leader or Head of Department
* Obtaining Further information from
clients regarding their potential claim
* Complete Conflict checks
Assisting the legal teams to onboard high value cases

Essential Skills and Experience:
* Call Centre experience or customer facing experience.
* A willingness to learn and develop.
* Excellent verbal, written communication, and telephone
skills.
* Exceptional attention to detail
* Team player
* Microsoft Office
* Exceptional customer service skills

Interested in this role? If so please contact Katy Colton on 0151 934 2876 or email your CV to katy.colton@sefton.gov.uk