Apprentice ITC Technician - Southport

Description:

Our client is offering a fantastic opportunity to an apprentice to support business growth.

Duties will include:

- Monitor support tickets and provide first response troubleshooting services for staff, students and governors

- Act as a first line point of communication for all IT queries

- Escalate issues as appropriate - Provide an excellent level of customer service

- Respond to issues promptly

- Arrange warranty replacements and engineer visits as required

- Obtain quotes from suppliers as required

- Maintain and update Trust websites as required

- Provide basic Q and A support for the Trust Information Management System (Arbor)

- Maintain security, preventing unauthorised access to school systems and raising issues in a timely manner

- Ensure confidentiality is maintained at all times and data protection and security policies are adhered to

- Help with the development and maintenance of network infrastructure as required

- Help with the configuration, installation and deployment of IT equipment as required

- Travel between Trust sites as required.

- Regular maintenance and care of all IT equipment including desktops, laptops, mobile devices, projectors, interactive displays and printers

- Performing hardware repairs and upgrades as required

- Identifying and diagnosing hardware and software issues (pro-actively and re-actively) and recommending appropriate solutions

- Maintaining an appropriate working software environment on IT client equipment

- Support the delivery of staff IT skills training as required

- Creating and distributing written and video help guides as required

- Identifying and feeding back staff skill gaps to the IT team based on first line support experiences.

- Provide cover for other colleagues in the IT support team when required

- Any other general IT support related tasks as required

- Ensure policies and procedures are followed at all times

Skills required:

• Good IT Skills
• Good customer service skills
• Good written and verbal skills
• Full driving licence
• Personable and friendly
• Organised and flexible
• A real passion for IT
• A team player
• Good strong communicator

Qualifications Required

Strictly GCSE English and Maths grade C/4 or above

Annual wage £20,258.00

Working week Monday - Friday, 8.15am - 4.00pm, ½ hour for lunch

Total hours per week: 36

Expected duration16 Months

Location: Southport.

You will need to be able to travel around the Sefton and surrounding area independently. There is a requirement to be able to reach any of the schools across the trust, which could expand in the future.

To Apply:

For the application form contact Mike Maguire, Employer Liaison Office - Sefton@work - 07815 468 611

michael.maguire@sefton.gov.uk

Contract Type: AnyContractType

Hours of Work: FullOrPartTime

Expiration Date: 26/04/2023