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Operations Assistant

Enquiry Reference: 1244488

Hours: 35

Experience and Skills: Experience in the delivery of excellent customer services including quality communications and engagement . Experience of working under pressure to meet deadlines in a busy and fluid environment Team player also able to work as an individual Commitment to equality, diversity and inclusion and the provision of a first-class service to all.

How to Apply: Follow the link below to Apply. Download full JD and Person Specification and complete Application form . https://www.crosbyhousing.org.uk/cha-op-ass

Contract Type: Permanent

Driving Licence Type Required: None

Minimum Qualifications: No Qualifications

Job Type: Job

Job Purpose: To support the front-line Housing & Property Services function for customers and provide administrative support to the organisation and in particular the Housing and Property Services team.

Main Responsibilities: Providing a first-class service to tenants, partners and stakeholders, including order and invoice processing and query resolution. Providing effective support to colleagues around housing, income and property systems Supporting the delivery of excellent customer engagement and communication. Supporting the team in investigating and resolving tenant and customer complaints, neighbour disputes and reports of Anti-Social Behaviour. Collation and production of performance and benchmarking information to demonstrate VFM and quality performance. Ensuring that office supplies and provisions are readily available and the office functions effectively.

Working Pattern: Monday- Friday

Hours of Work: Full Time

Minimum Salary: £18000.00

Maximum Salary: £20000.00

Comments: Advertised for our client purposes. Apply direct to Employer.

Minimum Qualification Comments: Good standard of education (minimum of 5 GCSE’s or equivalent at grade C and above), or Good experience of working in a busy business environment

Closing Date: 26 Feb 2021

Interview Date: N/A

Supported by Youth Employment Initiative &