Description: Your duties will be:
First point of contact for customers seeking
technical assistance via phone or email
Determine the best solution based on the issue
and details provided by the customer.
Record all actions, events, problems and
resolutions in the ticketing system
Deal with difficult customers.
Respond to customer complaints made on social
media via the social media team.
Follow up with customers to ensure their technical
issues are resolved.
You will need:
Experience in a customer service role
Patience and a professional friendly manner
A willingness to learn new skills
Excellent computer skills
Excellent standard of written English as you
will be writing reports/completing actions
An interest or experience in Audio tech
Excellent communication and problem-solving
skills both online and over the telephone.
Contract Type: Permanent
Hours of Work: FullOrPartTime
Minimum Salary: £19500.00
Maximum Salary: £23000.00
Expiration Date: 26/11/2021