Sefton@Work is committed to continually improving the quality of services provided to our clients. We welcome all comments, compliments and complaints that will help us to provide the right services for our customers.

We would like to receive your compliments when we do something right and your comments suggesting how we might do something better or differently, so that we can do our best to put the matter right as quickly as possible.

As a department of South Sefton Partnership and Sefton Council we follow the Council's corporate complaints procedure. If you would like to make a comment, complaint or compliment, could you please follow Step 1 of our procedure, and complete our "Comments, Compliments and Complaints Form" below which will be forwarded to the Sefton@Work Manager.

To see the full Customer Comments, Compliments and Complaints procedure please click here (pdf)

Please complete all fields

Name
Address
Post Code
Telephone No.
Email
Please leave this field empty (this proves you are human and have read the form)
Type	Comment Complaint Compliment
Please detail below the nature of your comments, compliments or complaints

Sefton@Work puts the customer at the heart of our business and we strive to continually improve the services and information we provide.

Please take a few moments to complete this questionnaire, this will help us to identify areas for improvement and take appropriate action. We welcome all constructive feedback.

All information that you include will be treated in the strictest confidence.

Your Name (optional)
Please leave this field empty (this proves you are human and have read the form)
Name of Adviser
Date	Day 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Month January February March April May June July August September October November December Year 2012 2011 2010 2009 2008 2007 2006 2005 2004 2003 2002 2001 2000
Would you be interested in joining a Client Focus Group to tell us what you think of our services and how we can improve them?	YES NO
Please rate your experience of Sefton@Work’s services and the treatment you have received 5 Being EXCELLENT; 1 Being POOR
Leaflets or information you were given were clear and easy to understand	N/A 1 2 3 4 5
How convenient is the location	N/A 1 2 3 4 5
The premises are easy to find and access	N/A 1 2 3 4 5
The first time you came to S@W, how welcoming did you find it?	N/A 1 2 3 4 5
When you have an appointment with S@W, are you usually seen on time?	N/A 1 2 3 4 5
When you first came to S@W did you receive clear information on the help S@W could give you?	N/A 1 2 3 4 5
Did you find the staff helpful, polite and friendly?	N/A 1 2 3 4 5
Did you feel the staff really understood your needs & issues	N/A 1 2 3 4 5
How accurate and appropriate was the  information you were given	N/A 1 2 3 4 5
Did your adviser complete agreed actions within agreed timescales	N/A 1 2 3 4 5
How relevant & helpful was the advice, support and guidance you were given?	N/A 1 2 3 4 5
(If you have agreed a Learning Plan, please answer this question)
Do you think your Learning Plan is relevant and clear about your goals and how you aim to achieve them?	N/A 1 2 3 4 5
Do you feel you have been treated fairly and without discrimination?	N/A 1 2 3 4 5
Overall, how do you feel about the service you have received	N/A 1 2 3 4 5
Our last Focus Group highlighted some areas for improvement and we’d like to check that they are being carried out to the satisfaction of our customers:
Were you made aware that a private interview room is available?	YES NO
Were you made aware that you can change your adviser?	YES NO
Would you recommend Sefton@Work to a friend or family member?	YES NO
Has it been explained to you that Sefton@Work works in partnership with agencies such as Job Centre Plus, Connexions, and others?	YES NO
Are you aware of Sefton@Work’s Comments, Compliments and Complaints Procedure?	YES NO
Comments and Suggestions: Where you have rated any of the questions with a score of below 3, could you please provide further details below, together with any suggestions or comments you might have.
How did you hear about Sefton@Work
Leaflet
Shop Front
Through another Sefton Council department
Spoke to Advisers who knocked on my door
Website or Search Engine
Referred by another agency
Recommended by a friend or family member
Other (please specify)
Would you describe yourself as being or having any of the following:
Lone parent
Care responsibilities
Basic skills needs
Over 50
Made redundant in last 12 months
Ex-offender/offender under supervision
Substance misuser
16-19 not in education or training

At Sefton@Work we want to continually improve our services to you.  Please take a few moments to complete our Employer Feedback Questionnaire.  This will help us to identify areas for improvement.

Organisation
Ref
Contact Name
Address
Please leave this field empty (this proves you are human and have read the form)
Post Code
No. of Employees
Phone Number
Mobile Number
Email
Name of Sefton@Work contact
Please rate how satisfied you are with the following  5 Being EXCELLENT; 1 Being POOR
The advice/ recommendations received on HR/ H&S/ Training	N/A 1 2 3 4 5
Actions identified were carried out within agreed timescales	N/A 1 2 3 4 5
Agreed actions were carried out to your satisfaction	N/A 1 2 3 4 5
Information provided was  clear, accurate, timely and useful	N/A 1 2 3 4 5
Staff were helpful, polite and professional	N/A 1 2 3 4 5
Staff were knowledgeable and understood the needs of your business	N/A 1 2 3 4 5
I was treated fairly and without discrimination	N/A 1 2 3 4 5
How easy did you find accessing Sefton@Work's services	N/A 1 2 3 4 5
If we referred you to a partner, did it produce the required results	N/A 1 2 3 4 5
How would you rate the quality of service provided?	N/A 1 2 3 4 5
Would you recommend Sefton@Work to a colleague or other businesses to help with their recruitment needs?	YES NO
Given the choice, would you consider using Sefton@Work again?	YES NO
Please can you tell us what you thought worked well for you or what did not work well for you? How can we improve our service?
Please tell us the impact the support you received has had on your business? Do you do anything different or have you achieved what you set out to do?
Are you an SME (Less than 250 employees?)	YES NO
Comments and Suggestions: Where you have rated any of the questions with a score of below 3, could you please provide further details below, together with any suggestions or comments you might have.
Please advise us of any other companies you know who may benefit from Sefton@Work’s services. If you can please provide us with a contact name and number and we will get in touch with them:
Company Name
Contact Name
Contact Number
How did you hear about Sefton@Work
Leaflet
Referral from existing S@W contact
Phone call/visit from Sefton@Work Employer Liaison Team
Shop front
Through another Sefton Council department
Referred by another agency
Recommended by a friend or business colleague
Other (please specify)