The Sefton@Work Service exists to provide high quality information, advice and guidance to Sefton residents aged 16+. The service is free of charge.

We can help by providing:

Information

• Information on local vacancies.
• Careers Resource and Information Library.
• Course details on all subjects from basic to higher levels.
• College and university information.
• Information about local childcare provision.
• Details of local training providers/organisations.

Advice

• Identifying and matching your skills to employment and training opportunities.
• Offering advice and information on funding sources.

Guidance

• Assisting with developing a CV.
• Helping you with completion of application forms.
• Developing covering letters.
• Improving your interview skills.
• Providing Job search skills – free use of Internet, fax and telephone.
• Designing an action plan to help you achieve your goals.

Clients will have access to

• Computer aided guidance.
• Job vacancy/learning opportunities via Internet sites.
• Information about childcare facilities available in Sefton.
• A careers library.
• Individual guidance interviews.
• Up to date computer systems for CV production.
• Information on employment legislation.
• Other services which best meet the client’s needs.

Customer Charter and Service Standards

We will:

• Be polite and helpful.
• Give our workplace and name when we answer the telephone.
• Use plain language in all correspondence with clients.
• Act with integrity, honesty, sensitivity and respect.
• Answer the phone within 6 rings, and our staff will give you their name
• Provide a telephone service 24 hours a day, 7 days a week
• Provide information in other languages, large print or Braille on request
• Greet you promptly and deal with you politely at all times
• Wear a name badge when we're in the office, and carry ID when we're canvassing or at an outreach venue
• Offer you a private interview room
• Display our office opening times clearly
• Not keep you waiting more than 5 minutes to speak with a member of staff
• Make an appointment for you if staff are not immediately available to deal with your query
• Let you know immediately if your appointment has been changed or cancelled
• Be sensitive to your needs and not discriminate against customers due to age, disability, gender, race, sexual orientation, marital status or religion
• Acknowledge any correspondence you send us within 3 working days. Respond to your complaints, letters or emails within 3 working days

Equality Impact Assessment

How we are doing