About Us

The Sefton@Work Service exists to provide high quality information, advice and guidance to Sefton residents aged 16+. The service is free of charge.

We can help by providing:

INFORMATION

  • Information on local vacancies.
  • Careers Resource and Information Library.
  • Course details on all subjects from basic to higher levels.
  • College and university information.
  • Information about local childcare provision.
  • Details of local training providers/organisations.

ADVICE

  • Identifying and matching your skills to employment and training opportunities.
  • Offering advice and information on funding sources.

GUIDANCE

  • Assisting with developing a CV.
  • Helping you with completion of application forms.
  • Developing covering letters.
  • Improving your interview skills.
  • Providing Job search skills – free use of Internet, fax and telephone.
  • Designing an action plan to help you achieve your goals.

CLIENTS WILL HAVE ACCESS TO

  • Computer aided guidance.
  • Job vacancy/learning opportunities via Internet sites.
  • Information about childcare facilities available in Sefton.
  • A careers library.
  • Individual guidance interviews.
  • Up to date computer systems for CV production.
  • Information on employment legislation.
  • Other services which best meet the client’s needs.

TAKING PART IN YOUR SUCCESS

The Sefton@Work guidance staff works in partnership with local residents encouraging them to actively participate in developing their own action plan with agreed targets.

STANDARDS AND LEVELS OF SERVICE

All staff will:-

  • Be polite and helpful.
  • Give our workplace and name when we answer the telephone.
  • Use plain language in all correspondence with clients.
  • Act with integrity, honesty, sensitivity and respect.

View our Comments, Compliments and Complaints procedure now by clicking here.

Please complete our Client Feedback Questionnaire now by clicking here.

RESPONSE TIMES

In responding to client requests we will:

  • On average answer all telephone calls within three rings.
  • Produce a curriculum vitae within one working week where requested.
  • Offer you an appointment within 5 working days and CV within 10 working days
  • Keep you informed of progress on any outstanding matter at least every two weeks.
  • Contact you within three working days to give you a date when you will receive a full response.
  • We will contact you eight weeks after your enquiry to find out what you have gone on to do and to see if you need any further help, if appropriate.
  • Respond to messages left on our answer phone on the same working day and within two working days if left during office closure.
  • Make the Guidance Council Code of Principles available.